Shipping & Returns

1. UK tracked delivery

We currently deliver within the United Kingdom only.

Standard tracked delivery costs £6.95, unless a different amount is clearly shown before you complete checkout. Orders are carefully packed and sent using a tracked delivery service.

Delivery dates and timeframes are estimates rather than guarantees. If an unusual delay affects your order, please contact us and we will investigate it with the carrier.

2. Dispatch and tracking

Once your order has been prepared for dispatch, tracking information will normally be sent to the email address supplied with the order.

Please check that your delivery address is complete and correct before placing your order. If you notice an error, contact us as quickly as possible. We cannot always redirect a parcel after it has been handed to the carrier.

3. When your parcel arrives

Please inspect your parcel and item reasonably promptly after delivery.

If the parcel appears damaged, or if the item inside is damaged or materially different from its description, contact vintysplit@gmail.com as soon as possible. Photographs of the packaging and item can help us investigate and resolve the problem.

4. Changing your mind

For most items purchased online, you may tell us that you wish to cancel within 14 days of receiving the item. You do not need to give a reason.

Once you have told us that you wish to cancel, you must send the item back within a further 14 days.

5. Return postage

For a change-of-mind return, you are responsible for the direct cost of sending the item back unless we have agreed otherwise.

Please use a suitable tracked service and retain proof of postage. The item remains your responsibility until it reaches us.

If an item is faulty, damaged on arrival or materially different from its description, contact us before returning it. We will explain the appropriate return arrangements and your available remedies.

6. Condition of returned items

You may inspect and try on an item in the same way that you reasonably could in a shop. Please do not wear it for longer use, wash it, alter it, remove attached labels, damage it or expose it to smoke, perfume, make-up or other contamination.

Where handling beyond what is reasonably necessary reduces an item’s value, we may make an appropriate deduction from the refund where the law permits.

7. Hygiene-sensitive items

Underwear and swimwear supplied sealed or with a hygiene protection seal may not be eligible for a change-of-mind return after that seal has been removed or broken.

This does not affect your rights if an item is faulty, damaged or not as described.

8. Refund timing

Valid refunds are made to the original payment method. We may wait until the returned item has arrived, or until you provide evidence that it has been sent, where the law allows us to do so.

We will issue the refund without undue delay and normally within 14 days after receiving the returned item or acceptable evidence of return.

If you cancel the whole order under your statutory cancellation rights, the standard outbound delivery charge will also be refunded where required by law. Any extra amount paid for a faster or enhanced delivery service is not necessarily refundable.

9. Faulty or incorrectly described items

Pre-owned items may show signs of previous use that were disclosed in the listing. However, goods must still be as described, fit for their intended purpose and of satisfactory quality taking account of their age, price, pre-owned nature and any disclosed wear.

Nothing on this page limits your statutory consumer rights. If you believe there is a problem, contact us promptly so that we can review it fairly.

10. Collecting accepted items

After reviewing the details and photographs you provide, we will let you know whether the items appear suitable for VintySplit.

Where suitable, collection is arranged directly with you at an agreed time and location. A collection is not confirmed until those arrangements have been agreed.

11. Buyer returns of consigned items

Although an item may belong to a consignor, a customer purchasing through the VintySplit website buys from VintySplit and may have statutory cancellation and return rights.

If a buyer validly returns an item, it will normally re-enter the consignment process. Sale proceeds are not payable to the consignor for a transaction that has been cancelled or refunded.

12. Unsold or withdrawn items

The normal selling period is six weeks. If an item remains unsold, the exit option agreed for that consignment applies: return to you, charitable reuse, or an eBay auction where agreed.

Where return is the agreed option, you are responsible for any applicable return delivery charge unless VintySplit has specifically agreed otherwise. We will contact you to arrange the return rather than sending an item without notice.

If you ask to withdraw an item early, we will make reasonable efforts to remove active listings and arrange its return. An item cannot be withdrawn after a binding sale has been completed.